Questions and answers

Jade Bridge Health is a Canadian company based in Alberta. It was founded by David, a Canadian airline captain who lived and ran a business in China for ten years. Our team in Canada and China speaks English, Mandarin and German.

No. We are a research, introduction and travel-coordination service. We do not give medical advice. Doctors in China and at home make all medical decisions with you.

You can, but it is hard. Records need translating, foreign-patient desks are limited, and many doctors in China will not take on a Western patient without a local introduction. We make that introduction, interpret every conversation, and get quotes and plans in writing.

You pay a registered Canadian company, under a contract governed by Alberta law. Hospital bills are paid only to the hospital itself, against an official invoice, never to an individual. We are happy to meet you on a video call before you pay anything.

China’s leading hospitals are large, modern and very experienced, but every treatment carries risk anywhere in the world. We give you the hospital’s accreditation, the doctor’s background and the treatment’s approval status, so you can decide with your own doctor.

We introduce treatments approved by China’s National Medical Products Administration, or offered within an approved hospital or research programme. We always tell you which it is. Experimental treatments are introduced only if you ask and your own specialist agrees.

No. Nobody honestly can. We help you find credible options and understand them; the outcome depends on your condition and your treatment.

The hospital is responsible for your medical care. We stay with you, interpret, keep your family informed and help you raise any concern with the hospital. We strongly recommend travel medical insurance for the trip.

Yes, and we encourage it. We share reports in English, and your doctor can join a video call with the specialist in China.

There are two parts: the hospital’s bills, which you pay directly to the hospital, and our fees, which are listed on the How it works page. You get a written estimate for both before you travel.

No. We take no share of medical bills. Our income is our published fees, so our advice is not tied to any hospital.

At the hospital cashier, usually by foreign bank card, Alipay or WeChat Pay, or by bank transfer for larger treatments. Inpatient treatment often needs a deposit. We explain the exact method before you go.

Usually not. Provincial health plans rarely cover planned treatment abroad without prior approval, and travel insurance normally excludes planned treatment. Some private plans may help. Check with your insurer before you book; we provide the documents they ask for.

You pay for each stage before it starts and can stop after any stage. You never pay for a stage you have not chosen to begin.

Many nationalities can enter China without a visa for up to 30 days, including Canada, the UK, Australia and most of Europe. US citizens can use Hainan’s 30-day visa-free entry or 240-hour transit. See the Visas page, or search your country on our country list.

Tests and a diagnosis usually take 3 to 7 days. Veneers and crowns take 5 to 7 days. Implants usually need two trips. Complex treatment can take several weeks; we plan this with you in advance.

Yes. Companions travel under the same visa rules, and we can arrange their accommodation, meals, SIM cards and outings.

Yes. One of our team is with you at every important appointment. We work in English, Mandarin and German, and arrange French or Spanish interpreters when needed.

We set up a local SIM on arrival, help you link your card to Alipay or WeChat Pay, and explain which apps need a VPN in China.

Use our secure upload page. Your files are encrypted on your own device before they are sent, and only our team can open them.

Only our team, and the hospitals or clinics you agree to. We follow Alberta’s Personal Information Protection Act, and Chinese hospitals are bound by China’s Personal Information Protection Law.

We never share your information with your employer, insurer or licensing authority. Chinese hospitals have no reporting link to foreign authorities. You remain responsible for any declarations your licence or insurer requires.

Before you travel, line up your aftercare through your family doctor: who will see you when you are back, and what follow-up you may need. We send your doctor certified English reports, so your return is stress-free.

See your own doctor or go to emergency care first. Then contact us: we reach the treating team in China, translate their advice, and send it to your doctor.

Your results stay private, but you must still declare what your licensing authority requires. Our goal is that you go to your next medical with complete, certified reports. See the Pilots page.

If your airline allows staff travel, yes. Many of our pilot clients fly standby, which keeps the trip affordable.

Usually two, about 3 to 6 months apart, so the implant can heal before the crown is fitted. Some cases suit same-day loading; the dentist decides from your scans.

Yes. We work with various airlines that offer stretcher service and have experience booking it, along with wheelchair assistance and accessible transport. See the Accessible travel page.